Frequently Asked Questions

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Covid-19

  • Is it still possible to sail with Sloepdelen during covid-19?

    Yes, sure! However, it is important to keep in mind the measures taken by the RIVM. This also means that there will not be a dock attendant to assist you, but we are always available by phone to help you from a distance.

  • How many people can be on board?

    For the time the measures in order to combat covid-19 virus apply,  it is only allowed to sail with your own family or otherwise with a maximum of 4 people with the important note of keeping 1,5 meter distance to one another.

  • I have a superdeal of 2019, can I extend the validity?

    Because of the current situation of everybody, yes, your superdeal is valid for the rest of the year, until 31-12-2020! However, because your code will not be valid anymore, please send us an email with your superdeal code, your preferred date, time en location for your trip and we will make the reservation for you. Also, you will receive a payment link for the deposit.    

  • I have a reservation but because of the corona virus, I do not want to sail anymore. Can I postpone my reservation?

    Yes, you can postpone your reservation for free. Please let us know by email, at least one day before your reservation is set. You will receive a confirmation by email that you can reschedule your reservation to another date (determined later) within 1 year.

  • Which measures does Sloepdelen take?

    In order to minimize the spread of covid-19 and to ensure our employees health, there will not be a dock attendant present at your pick-up. Also, it is only possible to sail with you own family members or with a maximum of 3 guests if you keep 1,5 meter distance to one another. Actually, besides that, our rental does not change a lot because we've always been a self service rental. Your booking confirmation holds all the information you need in order to start your trip. If you do have any questions or if you need assistance during your trip, you can always reach us on +31 (0)20-4191007  

General

Boats

  • Is is allowed to play music on board?

    No, it is not. It is also not allowed to take a sound system with you on board, even when turned off. The boat can be denied to you, if you do bring a sound system on board.

  • Are we allowed to play music on the boat?

    The authorities do not allow amplified audio on the water in the cities. Acoustic music is no problem, so you can safely play your guitar or sing a song.

  • Can i bring along my pet on board?

    This is no problem, as long as you have a well-behaved pet. Furthermore, you are responsible for the actions and possible damages done by your pet.

  • Is it difficult to steer the boat?

    It is not difficult at all to steer a boat. You set the speed with the black joystick and determine the direction with the tiller.

  • How long does the boat’s battery hold its charge?

    You can use the boat all day with a full battery (for at least 14 hours).

  • How many people are allowed in one boat?

    Our boats are CE certified to hold 12 people.

  • Am I allowed to moor in the city?

    The boat's lines have been shortened, so they can’t end up in the propeller. Therefore you cannot simply moor anywhere. You won’t have any problems at some mooring berths at terraces. However, it is important that you always keep an eye on the boat. For example, do not moor to trees.

  • What can I do if the boat loses speed?

    If your boat loses speed something has likely got caught in the propeller. You can usually solve this yourself by putting the boat in full reverse for 10 seconds, then move forward for 10 seconds, and repeat this 3 times. No success? In that case call the office on +31 20 41 91 007.

Membership

  • How does the payment work?

    We will direct debit the membership fee for the renewal around the 20th, either monthly or yearly. In the beginning of the month, we will send you an invoice for your reservations of last month. We will set a direct debit within a few days.

  • How do I cancel my membership?

    You can cancel your membership here, or you can send us an email.

  • What is the cancellation notice period?

    The notice period is equal to the payment period of your membership. You you pay a monthly membership fee? Then your notice period is one calendar month (with a minimum duration of 3 paid membership months).  Do you have a yearly paid membership? Your notice period is also one calendar month before your renewal date. Intermediate cancellation with a refund of paid fees in not possible. After your membership is terminated, you will receive your deposit back (when there are no open invoices). You can cancel your membership here.

  • Can I share my membership with someone else?

    The membership is on one person’s name only, and he / she is also responsible for attributable cases of loss, damage or injury. Keeping this in mind, this person determines who uses his / her access code.

  • Can I become a member at any time?

    You can join any time. If you join before the 15th of the month, you pay for the entire month. If you join after the 15th of the month, you only pay the next month.

  • What is the minimum age to become a member?

    The minimum age for becoming a member of Sloepdelen is 18.

  • How much does a Sloepdelen membership cost?

    This depends on the type of membership. The monthly membership costs € 25 per month, the yearly membership costs € 200 per year. Members also pay a deposit at the start of the contract. This deposit is refunded when the membership is cancelled.